Unplanned Outage is any activity or event which occurs accidentally or unexpectedly on the servers due to any patch failure or any human error while maintaining the servers.

In this situation, it becomes mandatory for a user to know if his e-mail account is located on the server in question. In the e-mail, they mention the name of the server which is scheduled for change for a particular period of time and the e-mail is marked to the users in bulk. In this case, the server team sends an e-mail to all the users whose email accounts are located on the server notifying the scheduled downtime so that employees do not get panic to find that their outlook is not working. At this time, the server goes down for the time period taken to complete the activity. During planned outage, the change managers make some changes on the server to enhance the services. Outage is the unplanned or planned event when a server goes down.

The most primary reasons when it becomes mandatory to know the name of the exchange server on which the email account of an employee is located is during unplanned outages or scheduled downtime, any patches to be installed on the server, etc. Please see below under which circumstances, it becomes mandatory to know the name of the exchange server on which an e-mail account is located.

This information is required for a user or any person who is troubleshooting issues with Outlook.

Exchange server for outlook email